Privacy Statement

🌿Introduction

This Privacy Policy ("Policy") explains how EarthWise Community ("we", "us", or "our") collects, protects, and uses your personal information ("Personal Information") when you access or use the earthwisecommunity.com website and its services (collectively, the "Website" or "Services"). This Policy applies globally, while EarthWise Community operates from the United Kingdom.

By using the Website, you consent to the practices described in this Policy. If you do not agree, please do not use our Website or Services.

Information We Collect

We may collect the following types of information:

• Personal Information: Provided voluntarily when creating an account, posting content, or contacting us. This may include your name, email address, and other contact details.
• Non-Personal Information: Automatically collected by our servers, including your IP address, browser type, operating system, language preferences, pages visited, access times, and referring website.
• Usage Data: Information on how you interact with the Website, including forum activity, clicks, searches, and time spent on pages.

How We Use Your Information

We use collected information to:

• Provide, operate, and maintain the Website and Services.
• Personalize and improve user experience.
• Respond to inquiries and provide customer support.
• Send notifications such as password reminders or updates.
• Monitor usage patterns and detect security threats or abuse.
• Comply with legal obligations and enforce our Terms of Service.

We may process Personal Information under the following legal bases:

• Your consent (where required).
• Performance of a contract or pre-contractual obligations.
• Compliance with legal obligations.
• Protection of our legitimate interests or the legitimate interests of a third party.
• Performance of tasks in the public interest or exercise of official authority.

Data Sharing and Disclosure

We do not sell or rent your Personal Information. We may share information in the following limited circumstances:

• With service providers assisting with Website operations, hosting, or analytics.
• In response to legal requests, subpoenas, or law enforcement inquiries.
• To protect rights, property, or safety of the Website, its users, or the public.
• During business transitions, such as mergers or acquisitions.

Cookies and Tracking

We use cookies and similar technologies to enhance user experience, analyze Website performance, and deliver personalized content. Please see our Cookie Policy for details and control options.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and receive a copy of your Personal Information.
• Rectification of inaccurate or incomplete data.
• Erasure of Personal Information, subject to retention for legal obligations.
• Restriction of processing under certain conditions.
• Data portability — receive your data in a structured, commonly used, machine-readable format.
• Withdraw consent at any time where processing is based on consent.
• Object to processing for marketing or legitimate interests.

To exercise your rights, contact us at the details provided below. Requests will be addressed promptly and free of charge.

Children's Privacy

We do not knowingly collect Personal Information from children under 13. If you are under 13, please do not submit information. Parents or guardians should monitor use and instruct children not to provide Personal Information without permission. If we learn that a child under 13 has provided Personal Information, we will delete it promptly.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect Personal Information. However, no method of transmission over the Internet is completely secure. By using the Website, you acknowledge inherent risks of online data transmission.

Data Retention

We retain Personal Information only as long as necessary to provide services, comply with legal obligations, or resolve disputes. After this period, information is deleted or anonymized.

International Transfers

As a UK-based Website accessible globally, data may be transferred to countries outside your jurisdiction. We take measures to ensure appropriate safeguards are in place to protect your information in accordance with applicable law.

Data Breaches

In the event of a security breach affecting Personal Information, we will notify affected users where required by law and take reasonable steps to mitigate harm.

Third-Party Links

The Website may include links to external sites. We are not responsible for the privacy practices or content of third-party sites. Users are encouraged to review the privacy policies of any external sites they visit.

Changes to this Policy

We may update this Policy periodically. The revised version will have an updated date at the bottom of this page. Continued use of the Website after changes constitutes acceptance.

Acceptance of this Policy

By using the Website, you agree to this Privacy Policy. If you do not agree, you should not use the Website or Services.

Contacting Us

If you have any questions about this Policy, please visit our Contact Us page and send us your message.

Raise a Support Ticket by logging into your account, click on "Support Inbox" in the top right dropdown menu. On the next page click the "Open New Ticket" button in the top left.

Or alternatively visit our Help page.

This document was last updated on March 11th, 2026.